At The Fortune Club, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a 30-day return policy, giving you 30 days from the date of receipt to request a return.
To be eligible for a return, the item must be in its original condition, unworn or unused, with all tags attached, and in the original packaging. Additionally, you'll need to provide a receipt or proof of purchase.
To start a return, simply contact us at [email protected], and we'll guide you through the process. If your return is accepted, we'll provide you with a return shipping label and detailed instructions on how and where to send the item back to us. Please note that items sent back without prior approval will not be accepted.
If you have any questions about our return policy, please don't hesitate to reach out to us at [email protected]. We're always here to help!
Damages and issues
We take great care to ensure that all items are carefully inspected and securely packaged before they are shipped to our customers. However, we understand that occasionally things may go wrong.
If your order arrives and you notice that the item is defective, damaged, or you have received the wrong item, please inspect it carefully upon receipt and contact us immediately. We're committed to resolving any issues as quickly as possible and making things right for you.
To ensure that we can promptly evaluate the issue and take appropriate action, please provide us with the relevant details about the problem. This includes your order number, a clear description of the issue, and any photos that can help us understand the problem.
Our goal is to ensure that all our customers are happy with their purchase and have a positive experience shopping with us. If you have any concerns or questions, please don't hesitate to reach out to us. We're here to help!
Refunds
We understand that returning an item can be an inconvenience, which is why we strive to make the process as smooth and transparent as possible. Once we've received and inspected your return, we'll notify you to let you know if the refund has been approved or not.
If your return is approved, you'll be automatically refunded on your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund to your account. This processing time can vary depending on your financial institution's policies and procedures.
We value your business and appreciate your patience during the refund process. If you have any questions or concerns about your refund, please don't hesitate to contact us. Our dedicated support team is here to assist you every step of the way.